Privacy Policy

Last updated: 13/08/2022

This Privacy Policy describes how Willow & Fern Creations (i.e. “we”, “us” or “our”) collects, uses and discloses your personal data when you visit or make a purchase on our website.  Willow & Fern Creations will only use your personal data as is permitted under the Australian Privacy Act and we are committed to ensuring that your information is secure. If you have any questions about this Privacy Policy, please email us at willowandferncreations@gmail.com.

SITE ANALYTICS

We collect personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

WEBSITE VISITORS

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

MAKING A PURCHASE ON THIS WEBSITE

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

We use the industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. We do not save credit card information in our system.

When you place an order through our site, we will keep your order information for our records unless you ask us to delete this information. We will not sell or distribute your personal data to third parties unless required to do so by law.

ORDER AND ACCOUNT EMAILS

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

FORM BLOCK SUBMISSIONS

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with for storage and with Zapier for data porting.

COOKIES

Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

CHANGE IN PRIVACY POLICY

To ensure our privacy policy remains current, this policy is subject to change at any time. Any modifications will be posted on our website and effective immediately. We encourage you to review our privacy policy periodically to ensure you’re up to date with any changes.